Job Description

Job Description

Job Description

We are a dynamic dental practice in North Jersey dedicated to providing exceptional patient care and service. We are now seeking a highly organized and communicative Dental Practice Manager to join our team. As the critical point of contact for our practice, you will play a pivotal role in delivering outstanding customer service, ensuring a smooth flow of patient scheduling, and effectively managing patient financial accounts.
Key Responsibilities:

Financial Management

• Accounts Management: Manage Accounts Receivables and Profit and Loss statements.
• Insurance Billing: Oversee insurance billing, claims attachments, and resolution of claim issues.
• Insurance Verification: Handle Insurance verification and eligibility checks.
• Financial Processing: Process Co-Pay estimations, payment arrangements, and invoicing.
• Claims Resolution: Coordinate insurance appeals and resolve outstanding claims.

Collections & Payment Management

• Payment Collections: Facilitate payment collections, including patient co-pays and outstanding balances.
• Payment Arrangements: Set up and manage payment arrangements with patients.
• Account Follow-Up: Ensure timely follow-up on overdue accounts.

Patient Records & Compliance

• Record Maintenance: Maintain accurate and up-to-date patient records in accordance with HIPAA regulations.
• Documentation Management: Manage patient forms, consents, and post-operative care documentation.

Customer Care & Relations

• Exceptional Service: Provide exceptional customer service, ensuring a positive patient experience from initial contact through post-treatment.
• Patient Retention: Retain patients through excellent communication and satisfaction.
• Communication Management: Manage phone, text, and email communications with patients.
• Office Hosting: Host and assist patients in the office, ensuring comfort and timely service.

Scheduling & Treatment Coordination

• Scheduling Coordination: Coordinate patient schedules to ensure maximum efficiency and minimal wait times.
• Patient Acquisition: Manage patient acquisition and follow-up scheduling, ensuring high patient retention.
• Recall Management: Oversee recall management and fill appointment time slots efficiently.

Qualifications & Experience:

• Dental Administrative Experience: Previous experience in a dental administrative role required.
• Dental Knowledge: Strong understanding of dental terminology, codes, and procedures.
• Software Familiarity: Familiarity with Softdent and Dental Exchange platforms.
• Multitasking Ability: Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Organizational Skills: Strong organizational and communication skills, both verbal and written.
• Teamwork: Ability to work independently and as part of a team.

What We Offer:

• Dynamic Work Environment: A supportive and team-oriented work environment.
• Professional Growth: Opportunity for professional growth and development within the practice.
• Competitive Compensation: Competitive salary based on experience.

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