Job Description

Luxury Retail Sales Associate - La Maison Longchamp

La Maison Longchamp:

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Position: Luxury Retail Sales Associate, Full-time and Part-time Positions Available

Great opportunity to join our Luxury Brand! We are looking for Luxury Retail Sales Associates to join our Longchamp Nordstrom Natick Mall location. This is an hourly base + bonus position. Our Retail Sales Associates don't just greet and service our customers, they are relied upon to create an experience and generate and drive sales through a book of business that they manage and develop.

Responsibilities:

• Generate and maximize sales through effective client persuasion.
• Maintain extensive knowledge of products and merchandise care.
• Stay updated on new items, customer service guidelines, and store policies.
• Develop and manage client books to foster long-term relationships.
• Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention.
• Gift wrap and bag items for customers.
• Assist with mailings, answer phones, and process phone orders.
• Contribute to floor moves, merchandising, and display efforts.
• Support processing and replenishing of merchandise.
• Tag merchandise as needed, not limited to sales periods.
• Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping.

Key Tasks:

On a day-to-day basis, your various tasks involve:

• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Works on special projects as necessary.
• Any other duties as assigned by management.

Qualifications:

• High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education.
• Three plus years of high-end retail, boutique, or sales experience.
• Proficient in inventory management, customer sales, and merchandising.
• Skilled in POS transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports.
• Proficient in UPS System for shipment preparation and processing.
• Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.

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