Job Description

Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development, and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient, and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey, and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning, and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency, and control. Ascents clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers. Our business is growing fast and we are currently seeking a talented Night Operations Center /Maintenance Dispatcher to join our team .

TITLE:

Night Operations/Maintenance Dispatcher - 10 HR EVENING OR OVERNIGHT SHIFTS

SHIFT HOURS:

10 HR SHIFTS/4 DAYS PER WEEK

Will require weekend availability on either Sat. or Sun.

2nd - AFTERNOONS/EVENINGS:

2:00 pm - 12:00 am (midnight) (Sun. - Wed. or Wed. - Sat.)

3rd - OVERNIGHTS/MORNINGS:

12:00am - 10:00 am (Sun. - Wed. or Wed. - Sat.)

LOCATION:

St. Louis, MO

JOB DUTIES:

• Answer incoming calls from clients and vendors related to data center maintenance
• Create and update work order requests in Ascent’s internal database and client databases
• Document and perform data entry of information from calls into various systems
• Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response
• Dispatch technicians to data center locations to address maintenance requests
• Monitor data center alarms, notify clients, leads, and internal groups as applicable
• Escalation of emergency issues to management and clients as needed
• Follow set processes and procedures
• Attend weekly group meeting to discuss new and updated processes and procedures
• Additional duties as assigned

QUALIFICATIONS:

• Bachelor’s degree in Business Administration or related field preferred, High School Diploma or equivalent required
• 1 to 3 years of experience in a fast-paced environment required. Prior experience in Maintenance Dispatching preferred. For entry level employees, experience in retail, or administrative roles preferred.
• Eager and motivated individual who excels in a team environment
• Excellent verbal and written communication skills
• Strong attention to detail required
• Ability to multitask in a fast-paced environment
• Ability to follow all SLAs(Service Level Agreements) and provide timely responses to clients, coworkers, supervisors and internal departments
• Proficiency with basic operations of a computer; MS Outlook, Excel required. Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc.

This position reports to the Operations Center Manager

All interested candidates should visit and select the careers tab to apply for the position or submit resume to humanresources@ascentcorp.com.

Ascent, LLC offers a full benefits package including medical, dental, vision, STD/LTD, life insurance, 401(k), PTO, paid holidays, casual work environment and more.

Ascent, LLC is an Equal Opportunity Employer. We are committed to harboring an inclusive and diverse work environment and welcome all qualified applicants regardless of race, age, gender, sexual orientation, gender identity, religion, disability, national origin, protected military or veteran status, or any other status protected by the laws or regulations in the locations where we operate. These terms apply to all stages of employment with our company. Ascent, LLC actively works to create an inclusive environment where all of our employees can thrive, and we understand that having a wide range of experiences, viewpoints, and backgrounds help to make us both a stronger employer and a stronger business.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed

Application Question(s):

• Are you seeking supplemental income?

Education:

• Bachelor's (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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