Job Description

Job Description

Job Description

About the Role: As the Field Manager you will be responsible for overseeing the day-to-day operations of either a team of Plumbing Technicians, ensuring that all service, installation, and repair work is performed efficiently, safely, and in compliance with industry standards. This role involves managing a team of technicians, monitoring field operations, coordinating schedules, ensuring customer satisfaction, and upholding safety standards. You may also be responsible for being in the field while the operation takes off enabling our team to service as many calls as possible. .

Key Responsibilities:

• Supervise and manage Plumbing field technicians, providing daily guidance, technical support, and performance feedback.

• Be on the field as needed as needed to run calls or conduct ride-alongs.

• Effectively leverage central functions (Call Center, Finance, Technology, Dispatch) Ensure that technicians adhere to company policies, industry standards, and safety regulations.

• Lead regular team meetings to discuss job progress, safety protocols, customer issues, and areas for improvement.

• Provide mentorship and ongoing training to field technicians, ensuring skill development and operational excellence.

• Monitor job progress and ensure timely completion of service and installation projects.

• Collaborate with the customer service and dispatch teams to ensure smooth communication and coordination between office and field operations.

• Adjust technician schedules as needed based on job priority, emergencies, and unforeseen circumstances.

• Conduct job site inspections to assess quality, safety compliance, and customer satisfaction.

• Ensure all work performed meets or exceeds company standards, regulatory requirements, and customer expectations.

• Monitor technician performance metrics, including job completion rates, callbacks, productivity, and customer feedback.

• Serve as the primary point of contact for escalated customer issues related to field operations.

• Address customer complaints and ensure issues are resolved to the customer's satisfaction.

Qualifications:

• 5+ years of field experience in Plumbing and minimum of 2 years in a supervisory or management role.
• Proven ability to manage a team of field technicians in a fast-paced environment.
• Strong understanding of Plumbing systems, including installation, maintenance, and repair.
• Excellent communication skills, with the ability to interact professionally with both technicians and customers.
• Proficiency in using technology and software systems to drive operational efficiencies. 
• Knowledge of ServiceTitan, a plus.  

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.

• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.

• Highly organized, ability to act quickly while still paying attention to detail.

• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page : We Win Together, Today Not Tomorrow, Performance Not Politics

• Performance Pay directly tied to results – Get what you deserve

• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options

• Secure your financial future – 401(k) with company match

• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors

• We invest in your future – leadership training that directly results into bigger career opportunities

• Learn on the job – continuous education stipends available

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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