Job Description

Overview:

Tram Ticket Checkers are responsible for greeting on-mountain guests, acting as a source for mountain information, and providing on-mountain ticket and line management. This position will spend their full shift outdoors on the mountain at the newly built Tram. Flexibility, excellent guest service skills, ability to work enthusiastically in a team setting, and enjoyment of the outdoors and the mountain environment are a must. We want you to be able to ride daily so that you can share your firsthand knowledge of Tram accessed terrain and enthusiasm for Big Sky with our guests. The ability to ski/ride at a high level is a must. All other duties as assigned.

Responsibilities:

If you are excited about skiing or riding every day and sharing your knowledge/enthusiasm of expert mountain terrain with guests, then this is a great opportunity for you.

Tram Ticket Checkers will be in continuous contact with guests, employees, and the Mountain Operations team including: Lift operations, Ski Patrol, and Lift Maintenance throughout their workday. The Mountain Services team works directly or indirectly with all other departments and divisions at the resort.

Tram Ticket Checkers will be located at the Trams top and bottom stations. The Ticket Checkers there will have a supervisor and lead that will oversee all daily operations and team functions at the Tram. If Ticket Checkers are stationed at the top of the Tram, they will be working independently and will be required to check in periodically with their supervisor or lead.

Tram Ticket Checkers must be able to operate independently and as a team to facilitate the amazing experiences that our guests expect while visiting our resort. They must be able to communicate effectively with each other, throughout the Mountain Services division, as well as to the general public to provide efficient access to the mountain. Tram Ticket Checkers are a part of the Outside Operations department within the Mountain Services division. The Mountain Services division works directly or indirectly with all other departments and divisions throughout the resort.

Tram Ticket Checkers will spend extensive amounts of time in the outdoor environment. Temperatures in the high alpine mountains of Montana can be quite cold and windy. Our team will need to be outside even in inclement weather.

Tram Ticket Checkers will be working four 10-hour days and will be present on the mountain early in the morning and late into the ski day.

There are high expectations for Tram Ticket Checkers. To be successful in this position, a Ticket Checker must possess a high level of ticketing, mountain terrain, and general resort knowledge. The ability to problem solve, be proactive, and be reliable day in and day out is a must. A week of paid training at the beginning of employment will provide much of that information, but spending time off at the resort and the surrounding area is necessary to gain additional knowledge.

At Big Sky Resort, Tram Ticket Checkers are...

• Responsible for meeting, greeting and assisting guests as they arrive and throughout the ski day.
• Knowledgeable about ski lifts, mountain terrain, mountain village restaurants, amenities, shops, and activities & events to assist in guest service.
• Familiar with the daily snow report, grooming report, and open/closed runs off of the Tram.
• Able to complete snow removal at both top and bottom Tram stations.
• Able to answer guests' questions and solve issues promptly and politely.
• Flexible and can rotate locations between the top and bottom Tram stations.
• Able to ski/snowboard at a high level is a must as the terrain the Tram accesses is geared towards advanced riders.
• Comfortable working outdoors in inclement weather for extended periods of time.

Qualifications:

• Previous experience working in a guest service environment is a must
• Must be able to ski or ride at a high level due to the advanced terrain the Tram services
• Must be able to operate snowblowers for snow removal at both Tram stations
• Ability to use point of sale systems to sell access to Tram terrain
• Ability to work in inclement weather for extended periods of time

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Eligible for seasonal loyalty bonus
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events

Big Sky Resort

Job Tags

Full time, Seasonal work, Outdoor, Flexible hours, Shift work, Early shift,

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